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;directions：;这篇作文要求大家写一封投诉信。下面我们复习一下英文书信的分类、组成部分和格式要求。;英文书信的组成和格式;英文书信的组成和格式：发信人地址;英文书信的组成和格式：收信人姓名、地址;英文书信的组成和格式：称呼;英文书信的组成和格式：称呼;英文书信的组成和格式：正文;英文书信的组成和格式：正文;英文书信的组成和格式：结尾套语和署名;投诉信是社交信函的重要组成部分。写作投诉信，首要的是将所投诉的事项说明白，将自己的立场表达清楚。在语气上，可以根据对方对自己伤害的性质选择较为和缓，或是比较强硬。但不论是那种情况，都应掌握有理有利有节，柔中带刚，不卑不亢。提出的要求一定要合理。下面是两则实例： Dear Sirs, I am aware of your reputation for quality products plus reliability: consequently I do not hesitate to write to you. For the past two years, my two sons, aged eight and ten, have enjoyed your Electronic Hockey Game. The other day, a welded joint （焊接连件）gave way and rendered the game absolutely useless. It was the joint that connects the side to the top of the game, and without it the playing area is too unstable for the kind of action the game generates. The purpose of this letter is to ask your permission to send you the set for rewelding. Rainy days become quite dull for them without that game, so I trust I shall hear from you soon. Very truly yours, Howard Gerber;Dear Mr O’Callaghan, As you have not replied to my letter of April 22nd, I am now left with no alternative but to start proceedings（指法律程序） against you. I intend to claim all the expenses I incurred on your behalf, also for the loss of business and any legal costs. I hereby inform you that I am lodging a formal complaint with your company’s Trade Association, I have no doubt that the matter will be of considerable interest to them. Copies of our correspondence will be sent to a popular motoring magazine. The editor, who is a personal friend, will ensure that the matter will receive maximum publicity. Yours truly, Bente Rasmussen;可以看出，第一封信是在投诉产品质量，由于产品已用过一段时间，这封信口气温和，带点求助性质，只希望能解决问题。 第二封信则是二次投诉。由于未得到对方对自己第一封信的回复，因此此信采用最后通牒的口气，明确指出将对对方采取的措施：起诉索赔、向行业联合会投诉、诉诸媒体。条条措施都强