通信行业PCF_Telecom.pdfVIP

TELECOMMUNICATIONS PROCESS CLASSIFICATION FR AMEWORKSM THE TELECOMMUNICATIONS PROCESS CLASSIFICATION FRAMEWORK Based on the renowned Process Classification FrameworkSM (PCF), a taxonomy of cross-functional business processes intended to allow objective comparison of performance within and among organi- zations, and the support of IBM, this industry PCF enables more industry applicable content by outlining and defining processes and activities specific to the Telecommunications industry. This allows organizations to choose the framework most relevant to the specific process improvement need, whether it be benchmarking within or across industries, business process management/re-engineering, or content management. The cross-industry PCF and industry PCFs are available on the APQC website at no charge. IBM provided the subject matter expertise and intellectual property to create the industry specific business process classification frameworks, as part of the IBM’s continuing leadership in the promotion of open standards to help organizations evaluate and measure business processes at an industry level. THE FRAMEWORK FOR PROCESS IMPROVEMENT Experience shows that the potential of benchmarking to drive dramatic improvement lies squarely in making out-of-the-box comparisons and searching for insights not typically found within intra-industry paradigms. To enable this beneficial benchmarking, the APQC Process Classification FrameworkSM (PCF) serves as a high-level, industry-neutral enterprise process model that allows organizations to see their HISTORY business processes from a cross-industry viewpoint. The cross-industry Process Classification Framework was originally This cro