授权一线 看起来很美（The license line looks beautiful）.docVIP

授权一线 看起来很美（The license line looks beautiful） A line of authorization for many companies, is a beautiful looking, but it is quite difficult to implement a thing. The United States said it “ ”, because it is a good idea for — — let employees have the disposition and ability to solve customer problems, and not everything should consult the layers and report this to the first problem, response and disposal of more timely and more effective; it is difficult to say “ rdquo that is because the actual operation; some screenwriters, authorization may also bring risks, staff capacity to keep up with rdquo or “ mess; how to do? This alone is enough to make many enterprises in question whether to authorize full of worries and carefully. Does the actual in some enterprises due to hasty authorization, the result has not tasted the sweetness, but suffered a painful lesson, and finally had to return to the old ways, “ once bitten, twice shy of ten years ”. Such as a case: A is a company operating fashion small home appliances company, in order to make a breakthrough in sales, developed a plan to give the following: authorized sales area manager and staff fully authorized, the staff does not need approval by the higher layers, have the right to independently handle the customer special requirements, including the modification of the existing products and services, goods or even lower prices. But things didnt go as smoothly as expected. Part of the front-line staff to please customers, the principle of substantially lower prices and increase additional services. As a result of the authorization is too full, there is a deputy manager did not receive customer deposits in the case of credit, worth 300 thousand yuan of raw materials. Another sales staff to the product price reduction of 10%, from the hands of customers to receive kickbacks. At the same time, although the new products sell well, customer satisfaction is also improving, but there have been large sales, low profits. Now the