论带老团旅游的技巧.docVIP

论带老年团旅游的技巧 目录 摘要 1 关键词 1 Abstract 1 Keywords 2 1．导论 4 1．1老年人旅游团的产生原因和背景 4 1．2提出问题 4 1．3研究的目的和意义 4 2．文献探讨 4 2．1研究的内容 5 2．2研究的思路和方法 5 2．3论文结构安排 5 3．旅游、导游、导游技巧和老年团等专业术语界定 6 3．1旅游 6 3．2导游 6 3．3导游技巧 6 3．4老年人团 7 4．目前带老人团的一些问题诊断 7 4．1近八成受访老人对旅游团餐不满意 7 4．2老年人埋怨步行太快 8 4．3没有足够的时间给老人用餐、上洗手间等 8 4．4对老人们照顾不周到 8 5.完善带老年团的技巧 8 5．1导游要真情实意对老人好 8 5．2时时刻刻告诉老年客人，你在关心他们 9 5．3学会和老人家交谈 10 5．4注意安全 11 5．5导游正确应对游人如织的旅游景点的技巧 11 5．6应对香客众多的寺院旅游技巧 12 5．7． 导游员应对老年游客燃香进入佛殿的技巧 12 5．8回答游客请教烧香拜佛的礼仪的技巧 12 5.9． 告诉老年游客你是否信佛教的技巧 13 5．10处理游客买到假冒伪劣商品的技巧 13 5．11游客出现挑剔时，导游员的技巧 13 5．12应对突然下雨等变天的技巧 14 5．1 3处理游客与人争吵的技巧 14 5．14处理游客与寺院僧人的争执技巧 14 5．15处理好与游客之间的误会和分歧技巧 15 6．结论和展望 15 参考文献 16 摘要 外出旅游的老年人是一个特殊的旅游群体。老年人外出旅游一般分为以下三种情况：离退休后单位组织出来的，这样的老人家经济条件一般不会差，但是懂的也多，文化素质相对较高，但只要导游能说“晕”他们，觉得你很博学，一切都好办；第二种：儿女赞助他们出来的：这种老人家，家庭生活比较幸福。 关键词：老年；旅游；带团技巧；导游；风景 Abstract ? Travel elderly is a special tour groups. Elderly travel is generally divided into the following three types: Firstly, the group retired after the unit， their economic conditions are not poor, but they also know much more than the youths and their multi-cultural quality is relatively high, but as long as tour guides can say halo to them, They feel that you are very knowledgeable, everything is fine. Secondly, the group which daughters support for old people to travel. These old man are relatively happy. The third one is that the old man travel at their own expense.These people’s idea is certainly trendy, but they are also opened-mind. This thesis is divided into six parts, the first part is the background research; the second part is literature research; the third part is tourism, tour guides, tour guide skills and elderly groups and other professional terminology definition; the fourth part point out some problems with the elderly group at present and diagnosis; the fifth part is to analysis the old mission’ guiding skill; the sixth part is the conclusion and prospect. Keywords the elderly; tourism; tour guide skills; landscape 一．导论 1．1老