LDSD服务台解决方案.pdf

 LDSD服务台解决方案 为什么选择 Ivanti Service Desk • 已被1000+多家客户使用 • 分布25+国家和地区 • 跨越20+行业 • 超过90%以上的客户保留率 • 超过93%的满意度，在2015年服务台支持服务的调研中 来自市场的声音…. • 在Gartner ITSSM MQ 2015 列为远见者象限 • 全球第三大ITSM服务解决方案供应商 • 在Gartner的IT服务目录的关键能力评测中，获得最高分的ITSM供应商 • 进入Gartner的ITSSM客户用例排行前三的产品 • 在ITSMReview “ITSM Universe”排行第一 • 获得PinkVERIFY 2011 全部的15项科学认证 Gartner MQ for ITSSM LANDESK Service Desk* Strengths “The ‘Total User Management’ packaging gives Landesk a solid portfolio of ITSSM tools backed by good automation for enterprise devices.” “Landesk Service Desk scores comparatively high in the critical capabilities for ITSSM tools for intermediate and advanced IO maturity use cases.” “Landesk has brought innovative ideas to market (such as SnapIT that uses mobile devices and optical character recognition [OCR] to enable business users to solve their own IT issues)” *Note version 7.8 evaluated Gartner Recognition – Service Catalog LANDESK tied for 3rd overall, #1 for Service Management vendors. Source: Gartner (March 2014) PinkVERIFY 2011 “Once again LANDESK Service Desk is right there with ITIL compatibility” “After many years of support for ITIL practices, LANDESK Service Desk v7.7.3 now has PinkVERIFY 2011 certification for a total of 15 processes. That’s no small achievement and means LANDESK joins an exclusive group of just a small handful of ITSM software vendors providing the current maximum level of ITIL support according to PinkVERIFY 2011. Very well done. David Ratcliffe, president of Pink Elephant. 用户挑战 我的最终用户老是抱怨 我不能快速的拉