kpi指标设定中的难点和解决方案（Difficulties and solutions in KPI index setting）.docVIP

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kpi指标设定中的难点和解决方案（Difficulties and solutions in KPI index setting）.doc

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kpi指标设定中的难点和解决方案（Difficulties and solutions in KPI index setting）

kpi指标设定中的难点和解决方案（Difficulties and solutions in KPI index setting） In the performance management, KPI set of indicators is reasonable or not is related to the success of the performance management system. The author (Huang Cunshao) according to the consulting practice for many years, KPI set of difficulties in the process of some list, and put forward personal suggestions for solutions to attract. 1, how to understand the key performance indicators of “ ”? Key performance indicators “ ” refers to the key business areas, the key parameters of the internal flow of the input and output of the. It is the companys strategic objectives into operational objectives and tools. The so-called key means not exhaustive, means that the assessment of the indicators is challenging. Imagine a day without any effort to achieve the goals set, check what meaning? 2, the KPI index should be integrated or a little refinement? For example, the qualified rate of the finished product is assessment of production quality indicators, but once the rate of qualified products is a comprehensive index to include quality inspection, quality specifications, setting the actual production quality. The latter is obviously the more rich content, assessment of the intensity is greater than the former. The latter than the former requires more departments, contact. Another example is when we are in the safety assessment, we will put the safety failure number standard value is set to zero behoove. We all know the safety production involves every aspect, is a comprehensive index is awesome. But as a result, there is no challenge value. Whether the safety failure number is zero, the safety of our work is perfect? The answer is no.. But the security failure times this is indeed the key indicators of a cant be deleted. How to resolve this dilemma? This time we can get the index of safety fault refinement, one way is to do for safety fault output results are refined, such as the severity of security failures into