民航乘务英语.pptVIP

Cabin English 民 航 乘 务 英 语 付检新 应用外语系旅游英语教研室 Teaching Objectives By the end of this unit, Students will: gain knowledge of in-flight services cultivate the spirit of cooperation Grasp useful words and expressions related Identify passengers who have never traveled by air before, and try to make the flight more enjoyable for them. Identify passengers who have language difficulties and try to provide services for them. Turbulence What can cause turbulence? Changes in atmospheric pressures, jet streams, mountain waves, cold or warm fronts, or thunderstorms. How can passengers get injured by in-flight turbulence? Not wearing seatbelts, moving around the cabin, injured by baggage falling down from overhead compartment when the doors open Meals snacks: On flights lasting more than 2 hours: more comprehensive meals such as beef, chicken, pork and vegetarian meals. Meals snacks: On international or long haul flights: a vast range of meals such as breakfast, lunch dinner and snacks in between meals. Meal and drink service 开始供应饮料前： In a few minutes we’ll be serving drinks. Please pull down your tray table. We are about to serve you with drinks. Please put down the seat table in front of you. We are about to serve drinks right now. Please have your little table pulled down. Part 4 Supplementary Materials Meal and drink service 当乘客所要的饮料暂时没有时： Coffee isn’t ready yet. Would you like to have a cup of hot tea instead? 主动为乘客添加饮料时： Would you like me to refill your coffee/tea? Would you like some ice in your drink? Your drink, sir. I’ve opened the can for you. Would you like me to pour. Part 4 Supplementary Materials Meal and drink service 为乘客提供酒类服务时： Would you care for some wine with your meal? Would you like your whisky straight or on the rocks? 向乘客解释有关酒类和饮料的收费问题时： Bar service is offered to first class and business class passengers on a complimentary basis; it is available to economy class passengers at a reasonable price. Soft dri