我对服务的认识（My understanding of service）.docVIP

我对服务的认识（My understanding of service） My understanding of service As a service industry of the old employees, often have a kind of impulse in the heart, just want to seriously sum up the service included in the Chinese meaning, and how well the service, service, service awareness to understand? How will the guests into the store when the expected value into leaving the satisfied value? In order to truly provide guests with what hes looking for service. But also for our future in the training of staff to provide some reference and practical data. What is the service? From a macro perspective, the service is a kind of commodity, is a good hardware on the basis of intangible goods we sold it to the guests, including health, comfortable, friendly, respect...... From the microscopic point of view, the service is a process to make the guest feel satisfied, it includes physical and spiritual satisfaction, and efficient service for the guests to bring convenience and fast. That is to say, service standard? If there is, it is a kind of what kind of standard? I think this is our standard as everyone knows the warm and thoughtful, careful and polite etc.. But I think it needs not only the service standard, this may seem contradictory, in fact, our service purpose is to make the customer satisfied, and our standard often is not flexible enough, so we need a standard thing, that is the love with the guest to meet his reasonable request, except our service standard, we should give the guest is a kind of feeling, a kind of comfortable feeling, this feeling will exceed customer expectations (we should want a guest service rather than we want service). I think good service should pay attention to the overall, ahead of time, but also about the details of this, we should attach great importance to the. The so-called service is: we should give our service as a whole, and various positions can be considered as a part of the whole, from the guests into the store at the moment, we give the