(翻译)Information Technology and Business Process Redesign信息技术(IT)与业务流程再造(BRP)doc.docVIP

第20章：Information Technology and Business Process Redesign 信息技术（IT）与业务流程再造（BRP） 学院： 专业：工业工程 姓名： 学号： Information Technology and Business Process Redesign 信息技术（IT）与业务流程再造（BRP） 姓名 学号 Those aspiring to improve the way work is done must begin to apply the capabilities of information technology to redesign business processes. Business process design and information technology are natural partners, yet industrial engineers have never fully exploited their relationship. The authors argue, in fact, that it has barely been exploited at all. But the organizations that have used IT to redesign boundary-crossing, customer-driven processes have benefited enormously. 那些有志于提高，必须开始应用信息技术的能力，重新设计业务流程。业务流程和信息技术是天然的伙伴，但工业工程师从来没有充分利用他们关系。作者认为，。但使用来重新设计流程的组织获益良多。 At the turn of the century, Frederick Taylor revolutionized the workplace with his ideas on work organization, task decomposition, and job measurement. Taylors basic aim was to increase organizational productivity by applying to human labor the same engineering principles that had proven so successful in solving the technical problems in the work environment. The same approaches that had transformed mechanical activity could also be used to structure jobs performed by people. Taylor came to symbolize the practical realizations in industry that we now call industrial engineering (IE), or the scientific school of management. In fact, though work design remains a contemporary IE concern, no subsequent concept or tool has rivaled the power of Taylors mechanizing vision. 20世纪，Frederick Taylor泰勒革命性工作任务分解和工作测量。泰勒的基本目的是提高组织的生产力原则在解决工作环境中的技术问题已被证明成功的。改变，也可用于由人工作。泰勒，我们现在所说的工业工程 （IE），或科学管理 。事实上，工作的设计仍然是当代的IE一个关注，后续的概念或工具。 As we enter the 1990s, however, two newer tools are transforming organizations to the degree that Taylorism once did. These are information technology -- the capabilities offered by computers, software applications, and telecommunications -- and business process redesign -- the analysis and design of work flows and p