应用品管圈减少护士来回于护理站与病房的途中耗时-中国护理管理.PDF

特别策划 Special Planning 品管圈应用实践 应用品管圈减少护士来回于护理站与 病房的途中耗时 王惠琴 [ 摘 要] 目的：探讨品管圈活动对护士来回于护理站与病房的途中耗时的影响。方法：通过品管圈活动，在两个最短护理 半径处设立二级护理站，配置二级护理站用具，改进病区工作流程，优化护理人员分工。结果：责任护士每日途中耗时节约了 316.3min，达标率达107.6%，进步率达 66.3%；患者满意度从92.0% 提高到99.6%，护士满意度从90.0% 提高到95.4%。结论： 建立二级护理站、优化工作流程和人员配置等方式，提高了工作效率，减少了护士无效的耗时和耗力，真正把时间还给了护士， 把护士还给了患者。 [ 关键词 ] 二级护理站；品管圈；流程改进；护理 [中图分类号] R47 [DOI] 10.3969/j.issn.1672-1756.2013.06.004 The effect of Quality Control Circle on reducing nurses time-consuming walking to and fro between the nursing station and ward / WANG Hui-qin // Nursing Department, Second Affiliated Hospital of Zhejiang University College of Medicine, Hangzhou, 310009 China /// Chinese Nursing Management- 2013,13(6): 12-15 [ ] Abstract Objective: To explore the effect of Quality Control Circle (QCC) on reducing nurses time-consuming walking to and fro between nursing station and ward. Methods: Based on QCC activity, we established two nursing sub-stations at the shortest redius, modified the nursing workflow, optimized nursing staff, and configured the appliances of nursing sub-station. Results: The daily time-consuming of nurses saved 316.3 minutes. The rate of reaching the standard was 107.6% and the progress rate was 66.3%. The patients satisfaction increased from 92.0% to 99.6%. The nurses satisfaction increased from 90.0% to 95.4%. Conclusions: The establishment of nursing sub-station, optimization of processes and configuration could improve working efficiency, reduce nurses invalid time-consuming and labor-consuming, and give the time back to the nurses and the nurse back to patients. [ ] Key words nursing sub-station; Quality Control Circle; process improvement; nursing 品管圈（Quality Control Circle， 1 品管圈活动方法 QCC）是由同一工作性质的人员，自发 1.1 成立品管圈小组 组织形成的小组，采用持续质量改进的 品管圈小组共 9