资料家乐福经理培训资料.pptVIP

Sales,Manager,Seminar课长培训;Training Objectives培训目标;Understanding Carrefour’s Mission and Sales Managers’ Responsibilities;Understanding Carrefour’s Mission and Sales Managers’ Responsibilities理解家乐福的使命和课长的职责;Mission of Carrefour家乐福的使命;OUR,GOAL我们的目标 ,,,,,,,,,,,,,,,,,, OUR,VALUES|我们的价值 ;我们的一切工作的核心是为了让顾客满意。;Carrefour,Concepts家乐福的理念;Carrefour,Four,Policies家乐福四大政策;Main Responsibilities of a Sales Manager课长的主要职责;Main Responsibilities of a Sales Manager课长的主要职责;The Importance Of Managerial Skills管理层管理技能的重要性;The Role Of Managers经理的角色;Role Transition [1]角色转换(一);Role Transition [2]角色转换 (二) ;The Roles Of An Effective Manager一个有效经理的角色;我的角色My Role;Management,Of,My,Team 团队管理;Communication with the Team团队沟通;Three Types Of Questions三种不同类型的问题;Funnel Model 漏斗模式;What Do You Listen For?你听什么？;Model For Better Communication有效沟通模式;Getting,to,Know,Your,Employees,and,the,Communication,Cycle,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,了解你的员工及沟通环;Effective,Listening,Skills有效的倾听技巧;Calms,a,Conflict,or,an,Intensive,Situation, 缓和一场争执或一个紧张的局面,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, Helps,You,Control,Emotions,and,Build,a,Constructive,Relationship有助于控制自己的情绪,,建立起良好的关系 Encourages,Other,People,to,Share,Information, 鼓励对方提供信息 ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ;Increases,the,Other,Persons,Trust,in,You加强对方对自己的信任感 Gives,Others,a,Chance,to,Clarify,or,Explain给对方一个澄清或解释的机会, Helps,Other,People,Clarify,Their,Own,Thinking帮助对方澄清观点, Emphasizes,Important,Points强调要点, ;Examples,Of,Paraphrasing,and,Reflecting意译和复述实例;Reflecting and Redirecting引导;Questions For Directing可以用来引导对方的问题;Examples Of Directing引导实例;Verbal,and,Nonverbal,Signals,言语和非言语信号,;Triads Role Play Recording List三人角色扮演记录单;Building Relationship 培养关系;How to take over your position as Sales Manager如何树立课长的威信;Meeting Team Members Individually单独会见团队成员;Exercises: How Well Do You Know Your Colleague? Asking Questions