12招巧妙应付各类客户（12 trick skillfully deal with all types of customers）.docVIP

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12招巧妙应付各类客户（12 trick skillfully deal with all types of customers）.doc

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12招巧妙应付各类客户（12 trick skillfully deal with all types of customers）

12招巧妙应付各类客户（12 trick skillfully deal with all types of customers） 12 trick skillfully deal with all types of customers How do you deal with customers who love sarcasm? Analysis of the psychological characteristics of love: dig people customer performance in them to vent their dissatisfaction, they may be at work or in life there are some bad things, others encounter unfair treatment to psychological imbalance, and did not give up too to protect themselves from the mind. Dealing with this kind of customer: the inferiority of their characteristics is especially strong. They can begin to understand their feelings and experience their feelings of discontent. For their vent, must not refute. Give them the opportunity to vent their time and meet them in good time. Let them through this a short period of time, the next thing should also say. Two, how to deal with the flow of customers? Analysis: the constant flow of customers psychological characteristics is manifested in their willingness to speak out as a pleasure and the pursuit of defeating the others satisfaction. Such customers have a strong ability to express themselves. Deal with such customers: you should not afraid of bitter, not afraid of tired.. Give them time to speak when time permits. Also show that you enjoy talking to each other very much. When your time is off, tell the person you are in a hurry. About customers, next time to find a place to chat, discuss together. Three, how to deal with lying customers? Analysis: lying lying customer motivation is not willing to let people know their intentions, do not want to let you know the details of his condition, unwilling to expose their weaknesses, always love yourself in the active position. To cope with this kind of customers: do you want to uncover other ingenious Killing with Kindness, mask, much closer to his mind, has prepared a hair. Dont think their lies are really deceiving you. They are just white lies. Four, how to deal with vulnerable customers? Anal