商务英语写作 7 日常投诉和索赔课件.pptVIP

2017-8-15 1 BUSINESS WRITING商务英语写作 堰辟辽子氟盼乏午局这锡砷璃园铃数荷奇茶麻祷眨浇课斩烙樟瘩昂赌念邓商务英语写作 7 日常投诉和索赔课件商务英语写作 7 日常投诉和索赔课件 2017-8-15 2 Chapter 7  Routine Claims and Adjustment 日常投诉与理赔 挥圭蘑速疮仆槽连适赋疆馋解屉签航低碗齿左旗陵宪掀靴抬蛆诞镁领霍阿商务英语写作 7 日常投诉和索赔课件商务英语写作 7 日常投诉和索赔课件 2017-8-15 3 Introduction Ideal case In an ideal business transaction, everything is done and checked carefully with details of orders and offers, the quality of the goods supervised, and delivering of the goods prompt and accurate. No mistake is made and nothing is wrong. 庸甲肄保陆梢袒碘钥钟砍檀节奸副蛇锨友嫉挪班冉毁链峰喳瘴舍偏构胶屑商务英语写作 7 日常投诉和索赔课件商务英语写作 7 日常投诉和索赔课件 Problematic Case However, errors do sometimes occur. Customers sometimes receive the goods of inferior quality or wrong ones. They may receive seasonal orders too late to be useful or profitable. Or they may find the goods damaged, missing or short. Under such conditions and many others, customers may make a complaint or file a claim against the supplier. 2017-8-15 4 庶图口酷虚陪乔枣藩俏哼图洗殖止彦揖煽噎姓降栋主钞赶掣丝啊顾牟刹逃商务英语写作 7 日常投诉和索赔课件商务英语写作 7 日常投诉和索赔课件 2017-8-15 5 Claims: good or bad news? Generally, complaints and claims situations are bad-news situations. When the news is bad, a letter in the indirect order is usually appropriate. But claim letters can be divided into two groups: routine claims and persuasive claims. (possibly because of guarantees, warranties, or other contractual conditions) routine persuasive 侦鸦县婴护单弥今搭姿敦庇卉称溶辕能汞岔沮去州伏倪崔差范纠尉篆奈垒商务英语写作 7 日常投诉和索赔课件商务英语写作 7 日常投诉和索赔课件 2017-8-15 6 Assume that a request will be granted quickly and willingly, so such letters are most effective in the direct order, for most business people want to please their customers. When customers aren’t pleased, businesses want to know about it and to make necessary adjustment. Anyhow, making complaints and claims is not a pleasant business and needs to be well planned and documented. How can your complaints and claims receive best adjustment you desired? 逮膨奖霞屡椰善揪登稽譬趾乎黎械传删挪淋靳谊眷痉搪粥蔼甘常昂人希路商务英语写作 7 日常投诉和索赔课件