Quality Circles课件.ppt

Quality Circles By : Terri Spahr Overview What are Quality Circles? How Do Quality Circles Work? How Can They be Used in an Organization? Example and Activity Problems with Quality Circles Summary of History and Practices Bibliography What is a Quality Circle? Voluntary groups of employees who work on similar tasks or share an area of responsibility They agree to meet on a regular basis to discuss solve problems related to work. They operate on the principle that employee participation in decision-making and problem-solving improves the quality of work How Do Quality Circles Work? Characteristics Volunteers Set Rules and Priorities Decisions made by Consensus Use of organized approaches to Problem-Solving How Do Quality Circles Work? All members of a Circle need to receive training Members need to be empowered Members need to have the support of Senior Management How Can They be Used in an Organization? Increase Productivity Improve Quality Boost Employee Morale Real World Example At Penn State University in 1983, a Quality Circle was formed by Professor Hirshfield, a Professor of East Asia History. Selected 8 Students from a large lecture class Resulted in increased involvement from the class Team Exercise Break down into teams of 6-8 people Establish a leader and rules for your Circle Have a brainstorming and problem-solving session to resolve the issue on the next slide Team Exercise A Collegiate class on Statistical Analysis has a total enrollment of 45 people. Average attendance is 18 students The class consists mainly of lectures How can the professor of this class improve the quality of this course and increase student involvement? Problems with Quality Circles Inadequate Training Unsure of Purpose Not truly Voluntary Lack of Management Interest Quality Circles are not really empowered to make decisions. Summary of History and Practices Quality Circles were first seen in the United States in the 1950’s Circles were developed by Dr, Kaoru Ishikawa in