Building Compassion March 2015 into the （2015年3月建立同情到）.pdfVIP

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Building Compassion March 2015 into the （2015年3月建立同情到）.pdf

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Building Compassion March 2015 into the （2015年3月建立同情到）

A Schwartz Center for Compassionate Healthcare White Paper March 2015 Building Compassion into the Bottom Line: The Role of Compassionate Care and Patient Experience in 35 U.S. Hospitals and Health Systems CONTENTS Executive Summary 2 Background 3 Key Findings 5 Conclusion 13 Appendix 14 “At age 40, I was diagnosed with advanced lung cancer. In the months that followed, I was subjected to chemotherapy, radiation, surgery and news of all kind, most of it bad. It has been a harrowing experience for me and for my family. And yet, the ordeal has been punctuated by moments of exquisite compassion. I have been the recipient of an extraordinary array of human and humane responses to my plight. These acts of kindness – the simple human touch from my caregivers – have made the unbearable bearable.” - From “A Patient’s Story” by Ken Schwartz Building Compassion into the Bottom Line: The Role of Compassionate Care and Patient Experience in 35 U.S. Hospitals and Health Systems | 2 EXECUTIVE SUMMARY According to a national poll, more Compassion is not a panacea for what ails the U.S. healthcare system, than 80% of recently hospitalized but it can be the foundation for improving patients’ care experiences, patient and