A Practical Framework for SharePoint Metrics （一个实用的框架,SharePoint指标）.pdfVIP

A Practical Framework for SharePoint Metrics Susan Hanley sue@ October 2, 2011 ©2011 A Practical Framework for SharePoint Metrics Contents 1 Background 3 1.1 Introduction 3 2 Why Measure? 4 2.1 Objectives4 2.2 Perspectives 5 3 Measurement Process 5 3.1 What are the business objectives? 6 3.1.1 Get SMART 7 3.1.2 How do you spell success? 7 3.2 How should the solution be designed to meet these objectives? 7 3.3 Who are the metrics stakeholders? 8 3.4 What are the metrics and how should we present them? 9 3.4.1 Types of Measurement 11 3.4.2 Telling the Measurement Story 19 3.5 How can we collect the metrics? 25 3.5.1 Usability Testing 25 3.5.2 User Feedback 26 3.5.3 User Surveys 26 3.6 What do the metrics tell us about how we should change? 27 4 Next Steps 27 5 Appendix A: Examples of Intranet Measures 29 6 Appendix B: Resources and References 30 ©2011 Susan Hanley LLC 2 A Practical Framework for SharePoint Metrics 1 Background Many organizations see measurement and calculating a return on investment (ROI) as a mechanism to justify a project. However, measurement should be more than that. It should provide a process to ensure that you get the most value out of each project and initiative. This is especially true of SharePoint projects, where an effective measurement process will provide the necessary feedback about where you are going along the road to successfully leveraging your investment. At every stage in the journey, measurement (the process) and metrics (the indicators) provide a val