Magic Quadrant for Corporate Telephony Unify（魔力象限公司电话统一）.pdf

Magic Quadrant for Corporate Telephony Published: 21 October 2014 Analyst(s): Sorell Slaymaker, Steve Blood Corporate telephony is a mature market that plays a critical role in enterprise communications. Telephony platforms are migrating to software-based solutions that are tightly integrated within a UC suite. This research can help IT managers select the best vendor for their telephony requirements. Market Definition/Description This Magic Quadrant reviews corporate technology vendors that design, manufacture and distribute on-premises corporate telephony solutions for 1,000 or more users. The telephony solutions can be centralized or distributed platforms dedicated for use by a single company, whether provisioned as stand-alone solutions or as part of a unified communications (UC) suite. Enterprises looking to upgrade legacy systems can use this research to decide whether to stay with an incumbent vendor or consider alternative suppliers. The corporate telephony market is evolving from a focus on innovation in proprietary hardware to use of commodity hardware and standards-based software. While most telephony solutions shipping today are Internet Protocol (IP)-enabled or IP-PBX solutions, the associated endpoints are a mix of time division multiplexing (TDM) and IP. In 2013, 44% of new desktop phone shipments were still TDM-based (see Market Share Analysis: Enterprise Telephony Equipment, Worldwide, 2013). Enterprises are changing the mix of desktop phones and softphones, with some enterprises moving a significant number of employees to softphones and mobile phones. Decision criteria for corporate telephony platforms should focus on high-availability, scalable solutions, which support Session Initiation Protocol (SIP), desktop and softphone functionality and the ability to integrate with e