话术实例（Case report）.docVIP

话术实例（Case report） Example of telemarketing Matters needing attention： Courtesy 1, dont monopolize any conversation; 2, a clear understanding of the direction of each others conversation focus and purpose; 3, timely expression of their views and purposes; 4, affirm the value of each others conversation; 5, learn to exchange greetings with customers; 6. Speak out your heart with all your heart. Two, sound 1, intonation clear, not too rigid; 2, speak clearly, clear; 3, slow and moderate speed, according to the speed of the customers timely adjustment; 4. Learn to pause in due course; 5, the volume of moderate size, according to the voice of customers and timely adjustment; 6, speech is to combine with facial expressions, stand up and play; 7. Pay attention to the wording; 8, each customer with 3-5 minutes, the content to remember. Three, procedures 1. Introduce yourself first; 2, looking for common topics (children); 3, in order to shorten the conversation, do not give customers time to consider; 4, let customers interested in the introduction of goods; 5, emboldened to foot, graceful language, speak bluntly, do not hesitate; 6, must let the customer have the question time; 7. Try to describe the customers ideas; 8, the use of preferential conditions to meet the customers inner stimulus; 9, let customers make their own judgments. Four, reflect on After every phone call, be sure to reflect on it for a few minutes, write down the mistakes and errors you made on the last phone, then make the next call, and avoid making the same mistake! Cases: Marketing personnel (hereinafter referred to as camp) customers (hereinafter referred to as Gu) Battalion: Hello... Hello... Gu: Hello... Are you a parent of * * *? Gu: Yes Ying: Hello, Im a member of happy youth english. Gu: whats the matter? Battalion: thats right. A few days ago we did a questionnaire survey at the fifth gate... Gu: my child didnt talk to me... Business: Oh, he probably did not have time to tell you that your chi