客户导向（Customer orientation）.docVIP

客户导向（Customer orientation） Customer orientation 1, to meet customer demand is the purpose of the existence of enterprises. 2, customer requirements are not equal to customer needs. 3 the customer needs the value of the product, not the product itself. 4, customer orientation is to think about how to create value for customers from the customers point of view 5, to create value for customers is the whole thing 6, the market and customers are everyones superiors. 7, the customer is always right 8, customer complaints are resources, not burdens 9, the value of orders is the eternal theme of enterprise development 10, the results come from the outside, within the enterprise wall without achievement; only cost within the enterprise. 11, the distance between the enterprise and the user is infinitesimal, and the space for the development of the enterprise is unlimited. Goal orientation 12 target oriented, with a view of the integration of resources 13 goal setting should be consistent, measurable, measurable, relevant, and time based. 14, the process of setting goals is the process of balancing and choosing contradictions. 15, high standards require yourself, otherwise you can only retreat and seek second 16, the high standard is not the pursuit of perfection, the pursuit of perfection is idealistic thing, as long as there is a new growth point, you can not pursue perfection Innovation change 17, innovation creates a resource; innovation is a value-added act; innovation creates a sense of value and satisfaction 18, the whole staff innovation is the best way to survive forever; everyone, everything, always can be innovative; innovation is the driving force of development; innovation created the future 19, the only constant is change; innovation means seeing change as opportunity 20, innovation must be based on the problems and needs of the target audience 21, innovation needs to listen more, see more, ask the target to verify 22, innovation means to doubt everything, deny e