保险话术（Insurance words）.docVIP

保险话术（Insurance words） Telephone interviews with customers indicating that they are in contact with the company Prospective customer: Hello, hello. Whos calling? Agent: Hello, is that Mr. XX? Prospective customer: Yes, I am. Whos calling? Agent: This is Liu Xiaohai from XX life-insurance company. Mr. Li Dawei, your friend, introduced me to this phone call. I only take a few minutes of your time. Is that convenient for you? (listening to prospective customers) Prospective customer: what can I do for you? Show purpose, arouse interest, use the influence of the third Agent: I hit the phone, because I do a family financial planning and security recently for your friend Mr. Li Dawei, is the professional analysis method through us, to understand the specific situation in his family financial and security, and then provided to him in accordance with the actual need of planning, he told me service is very satisfied, so I recommend to visit you, let you also try to understand. Agent: of course, Im not sure if youre interested, so Id like to make an appointment with you to analyze the financial and security needs of your family. Its up to you to decide for yourself. Respect clients decision? Two choose one rule Do you think we could make an appointment for Tuesday afternoon or Thursdy afternoon? Dealing with the problem of prospective customers: sorry, I am busy and have no time. Attorney: Mr. Zhang, of course I understand that. It was because you were busy that I made a special call to make an appointment with you so as not to waste your time. Would Tuesday afternoon be convenient for you, or would Thursdy afternoon be convenient for you? Lets make an appointment to talk. Prospective customer: Im sorry, Im really not interested. Attorney: Mr. Zhang, I understand what you think. In fact, its really hard for you to be interested in something you dont know. But after my introduction, you can judge the family financial security and planning is not to help you, if you listen to af