IHG_CTC(补充)题库.ppt

* * * * * * * * * * * * * * * * * OHP / 10c (iIi) “PRAISE SANDWICH” 三明治式表扬法 PRAISE AREA FOR IMPROVEMENT PRAISE AGAIN A B C Corrective Coaching Model 指正辅导模式 OHP / 10c (ii) Coach praises skills well done 指导者表扬学员工作完成地不错 Coach identifies fault 指导者指出错误所在 Establishes effect of fault reasons for it. 指出错误导致的后果及原因 Coach questions trainee to best way to avoid in future 指导者询问学员今后有何避免错误发生的最好办法 Coach questions trainee to ensure the procedure is understood – gains commitment 指导者提问学员以确保其完全理解程序－获得学员的承诺 Coach follows up during work 指导者在工作中予以跟进 Corrective Coaching Model 指正辅导的模式 OHP / 10c (ii) ROLE PLAY 角色扮演 Identify common coaching scenarios in your workplace role play activities and practise coaching techniques 找出工作时可能出现的指导场景，进行角色扮演，来练习”指导”技巧。 Corrective Coaching Model 指正辅导模式 Module 12 Structure of Feedback 反馈的结构 OHP / 3d Feedback 反馈 Why do we give feedback? 我们为什么要给予反馈？ What is the objective of feedback? 反馈的目的是什么？ OHP / 11a One to One Training - The Process 一对一培训的程序 MASTER TRAINER 培训导师 (1 min) Introduce all participants 介绍所有学员 Allocates roles for participants 给学员分配任务 TRAINER 培训员 (20 mins) Conduct training 进行培训 MASTER TRAINER 培训导师 (20 mins) Conduct Feedback 进行反馈 MARKING 分别打分 (5 mins) REGISTERED ASSESSOR 认证评估师 (15 mins) Feedback on Master Trainer and Trainer 分别给培训导师和培训员进行反馈 1. Trainer comments on how well their session went (and what didn‘t go so well) 培训员自己就培训完成的好的方面以及不足进行评价 2. Trainee comments on how the session was for them 学员对培训进行评价 3. Individuals in the group feedback on the A B and C sections of the session 小组成员对培训的ABC三个部分进行反馈 4. Tutor adds to, clarifies and summarises the group‘s feedback, as appropriate 培训导师就小组成员的反馈进行适当的补充，解释与概括 5. Trainer summarises the feedback that th