导游知识问答-前120问(英文).pdfVIP

2016年全国导游资格考试口试200 问 英语翻译版 一、导游规范知识问答及参考答案 1. How many categories of tour guides are there according to the business domain? The tour guides can be divided into four categories. They are: (1). Tour manager (2). National guide (3). local guide (4). Scenic spots guide interpreter 2. For tour guides, to be familiar with the team is the first step of tour guiding. What are the main contents? The main contents include: (1). To be familiar with the team members (2). To be familiar with the characteristics of the team (3). To be familiar with the reception program and trip characteristics 3.What kind of reception matters should tour guidesmainly carry out on theprevious day of the tour group’s arrival? (1). contact with the tour operator of the cooperation travel agency (2). contact with touring vehicle and make sure the pick-up time. (3). Verify the tour housing and meal booking (4). Get hold of the contact numbers in need. 4. What is the procedure of tour guide pick-up service? (1). Get to the pick-up station half an hour earlier. (2). Greet the guests with pick-up signs. (3). Verify the team members (4). Assemble the team members and get boarded. (5). Check the baggage and the number of team member. 5. Tour guides should make and inspection of the dining situation during the dinning time. What is the inspection mainly about? (1). Check if the meals accord with the provided arranged standard (2). Answers guests questions about the meals. (3). Get to know the evaluation of the guests to the meals in order to make relevant adjustments. 6. What should the tour guides do if tourists buy counterfeit goods in individual activities? (1).Inordertosafeguardthelegitimaterightsandinterestsoftourists,tourguides should help them return the goods and claim for compensation; 1 (2). Afterwards, report to the travel agency (3). Remind the tourists of the dos and dont