2016中等职业学校现代物流专业教学用书——物流英语（高教第一版）教案：Lesson 7Complaints and Claims.docVIP

【课题】 Lesson 7 Complaints and Claims 【教材版本】 罗德 金波 中等职业学校现代物流专业教学用书——物流英语.第一版.背景；高等教育出版社,2007 【教学过程】 WARM-UP Discuss by group what the common complaints are and how to deal with them. Choose one representative to illustrate his group’s discussing results. Summarize this discussion. LEARNING THE DIALOGUES AND THE PASSAGE. 1. complain about 抱怨, 投诉 He complained about the food.他抱怨吃得不好。 complain about sth. o sb. 向某人投诉某事 2. package包裹, 包; 捆, 束, 件头 3.cargo船(装)货, 货物; 载运的货物 (pl. cargoes, cargos) load a cargo载货 unload a cargo卸货 4. broken adj.破碎的, 破裂的, 被打坏的 a broken cup 破杯子 5. Soiled 污染的、污渍 6. inform vt. 告诉, 通知 Can you inform me when to begin our final examination?你能告诉我们什么时候期终考试吗? 常见用法：inform sb. Of sth. 通知某人某事 7. due to由于 Her absence is due to illness.她因病缺席。 8. Communicate 交流思想(或感情,信息等);交际,交往[(+with)] We learn a language in order to communicate. 我们学习语言是为了交流思想。 9. properly适当地; 正确地 10. waterproof paper防潮纸; 防水纸 11. apparent显然的, 明白的, 清晰可见的，表面上的, 貌似(真实)的 The apparent truth was really a lie.表面上看似实话, 实际上是个谎言。 12 in good condition情况良好 ，状态良好 13. occur发生; 举行; 存在 I hope this won‘t occur again.我希望不要再发生这种事情。 14. In transit 运送中的 15. Assure使相信; 使确信 He assured me success.他使我相信能够成功。 16.With promptness=at once立刻，马上 17.lodge向当局提出声明，提出(报告、抗议等) It is too late to lodge any objections.现在提出任何异议已为时太晚。 lodge a protest against sb.向某人提出抗议 18. encounter? vt. 遇到, 遭遇 I encountered great difficulties in learning English grammar. 我在学习英语语法时遇到了很大困难。 19.consignment? n. 托付货物; 托卖货物 20. incur? vt. 遭受; 招致, 引起 He incurred a heavy loss through you.他因为你而遭受重大损失。 21. submit 提交, 呈递 I submitted my resignation yesterday.我昨天递交了辞呈。 KEY SENTENCE LEARNING A complaint may be about a delay in shipment. After inspection we found the quality of the goods was not n conformity with the contract stipulations. The buyers have filed a claim on the shipment for $500. Your claim should be supported by sufficient evidence. Five cases of the shipment were badly damaged when delivered on 8th. In the spirit of goo