酒店英语Chapter 1-29.ppt

● Signing the Bill ● Way of Paying ● Explain the Bill Basic Procedures Chapter 22 Ways of Paying Background Information 信用卡结账 （一）当客人示意结账时，服务员应迅速将账单递给客人。 （二）确认客人的信用卡是否是本店受理的信用卡，查验信用卡的有效期，持卡人的姓名和性别、身份证，并向客人道谢。 （三）由服务员将信用卡、身份证和账单递交收银台再次核对信用卡的有效期、持卡人的姓名和性别、身份证，一切无问题后填上信用卡签单金额，经刷卡后交服务员再拿回请客人进行账单签名，经服务员核对客人签字与卡上的签字无误后，才可把信用卡与签单的顾客联交还给客人。 （四）如果发现签名有疑问，可与授权中心取得联系，进一步查验身份证相片与持卡人相貌是否相符，之后将卡交还持卡人。 （五）再次向客人道谢。 支票结账 （一）客人示意结账时，服务员迅速将账单递送给客人。 （二）核对支票的有效期限，请客人出示有效证件。 （三）服务员将支票，账单及持票人有效证件交收银台，收银员办理有关事宜。 （四）服务员将支票的副联、发票及客人的有效证件归还给客人。 （五）再次向客人道谢。 Content Dialogues Sentences for Imitation: Knowledge Tips Practical Training Dialogue 1 W: Is there anything else that I can do for you, sir and madam? M: No, thank you. We have finished our dinner, and can you help us to take the bill now? W: Yes, madam. (She fetches the bill and gives it to Mrs. Smith). Here you are, madam? M: 110 Yuan! I think you must have made a mistake. Can you tell me what we had? W: You had three bottles of beer and a glass of lemonade, didn’t you? M: No, we only had two bottles of beer and a glass of lemonade! W: (Checking the bill with great care) Oh, I’m awfully sorry, madam. I’ll go back to change the account. I’m sorry to have kept you waiting. Would you mind checking it again? S: That’s all right. W: Thank you very much. Please sign the bill. And I hope you have enjoyed your dinner. SM: Thank you very much. Signing the Bill (W=Waitress S=Mr. Smith M=Mrs. Smith ) Dialogue 2 (W=Waitress H=Mr. Harry Je=Jerome F=Flora J=Jim ) W: Good evening. Mr. Harry. How are you this evening? H: Find. Thank you, Doris. Give me a table for four? W: Sure. Will this one suit you? H: This will do. W: Here is the wine list. H. Thank you. (After a while.) W: Would you like to order? Je: I don’t know what I want. Can you suggest? W: An aperitif or some cocktail? We have White Rose, Pink Lady, Sherry and so on. Je: That sounds good. I’ll have White Rose. How about you, Flora? F: