酒店总机日常英语对话练习吴建伟.docVIP

总机日常英语对话 Dialogue 1 Transferring Calls 转接电话（1） Staff：Dragon Lake Princess Hotel,** speaking. May I help you? 您好，九龙湖公主酒店，请问有什么可以帮您？ Guest：Hello, Put me through to RM5201, please! 您好，请帮我转5201房间！ Staff：May I know the guest name, please? 请问房间客人贵姓？ Guest：Yes, He’s name is Sam. 他叫做萨姆。 Staff： (Check the computer) May I have your name, Madam? （查询电脑）请问您贵姓小姐？ Guest：Miss Chen. 姓陈。 Staff：Wait a moment, Miss Chen; I’m connecting/ transferring/ putting through for you. 陈小姐，请您稍等，我帮您转过去。 (Connecting …) Good evening Mr. Sam. This is Operator **speaking. Here is a call by Miss Chen, would you like to receive it? （转接中）晚上好，萨姆先生，这里是总机，有位陈小姐来电，请问您接听吗？ Room guest：Yes, thanks. 好的，谢谢。 Staff：You are welcome, wait a moment, please. 不客气，请稍等。 Transferring Calls 转接电话（2） Staff: Good afternoon. Operator. Li Xia speaking. How can I help you? 下午好！总机，能为您效劳吗？ Guest: Good afternoon. I’d like to call my friend. He is staying in main building of the hotel. Could you put me through? 下午好！我想打电话给住在酒店主楼的朋友，你可以帮我转接吗？ Staff: For room-to–room calls, please dial the room number directly. There is no charge for house calls. 房与房之间互打请直接拨房间号即可，房间之间互打电话是免费的。 Guest: Thank you for the information. By the way, how shall I get through to a client in another hotel of the city? 谢谢你，顺便问一下，请问如何拨打本市的另一间酒店的电话呢？ Staff: please dial 9 first and then the number. 请先拨9，然后再拨电话号码。 Guest: I see. Well, what about phone calls outside the city? I’d like to call Guangzhou. 那外地电话又是怎么打呢？我想拨打广州的电话。 Staff: For calls outside the city, please dial 9 and then the area code and the number. 打外地电话，请先拨9，再拨区号和电话号码。 Guest: How can I make an international call? 请问国际电话又是怎么打呢？ Staff: The country codes are listed in the Service Directory in your room. Please dial 9 before the country code and then dial the area code and the number. 打国际长途电话，请先拨9、再拨国家号码、区域号码和电话号码。另外所有国家的区号代码在您房间内的服务指南里都有标注。 Guest: I see. Thank you very much.