squaretrade对笔记本故障率、可靠度的调查.pdfVIP

1 in 3 Laptops fail over 3 years: Netbooks fail 20% more than laptops; ASUS Toshiba the most reliable Synopsis: SquareTrade analyzed failure rates for over 30,000 new laptop computers covered by SquareTrade Laptop Warranty plans and found that one-third of all laptops will fail within 3 years. Highlights of the study include: - Looking at the first 3 years of ownership, 31% of laptop owners reported a failure to SquareTrade. Two-thirds of this failure (20.4%) came from hardware malfunctions, and one-third (10.6%) was reported as accidental damage. - Netbooks are projected to have a 20% higher failure rate from hardware malfunctions than more expensive laptop computers. - ASUS and Toshiba were the most reliable manufacturers, with fewer than 16% having a hardware malfunction over 3 years. Citations and quotations of this paper’s contents require proper attribution to the source at /pages/laptop-reliability-1109/. Commercial use of this paper’s contents are prohibited without prior written consent from SquareTrade, Inc. For media inquiries, write or call Dan Wire at dan.wire@ or (415) 685-3132. Prepared by: Austin Sands Vince Tseng SquareTrade, Inc. Nov. 16, 2009 © SquareTrade, Inc.  | All Rights Reserved. |   1    Introduction: Laptop  Netbook reliability  Many consumers looking to buy electronics for their home and family will be looking at netbook computers this holiday season. Affordable and convenient, these smaller cousins of the standard laptop computer are the perfect gift for individuals who are constantly on the go. While early netbook models typically sacrificed essential functionality and components such as large hard drives and optical drives, by 2009 netbooks have achieved a feature-set maturity that has allowed them to fully compete with low-end notebook computers. Laptops have historically been among the most p