6西格玛简介ppt课件.pptxVIP

6σ管理简介;Xample 例子;6西格玛在通用的投入与产出 Cost and profit of 6 sigma in GE;;;;6西格玛是一种理念，它追求以客户为中心。在资源有限的情况下，我们要分清主次，将重点放在客服最关心，对企业或机构影响最大的方面。 6sigma is an idea, which is focused on customers. When resources are limited, it is necessary to distinguish which is important. Then, we focused on the things which is related to customers.;;6西格玛是一种基于数据的决策方法，而不是经验和直觉。量化是6西格玛的基础。通过对真实数据的科学分析得出结论，告诉我们问题的症结所在。 6sigma is a Decision-making methods, based on data, not experience or intuition. Quantization is the base of 6 sigma. We get the conclusion and find out the problem by scientific analysis.;;6西格玛是系统地解决问题的方法和工具。在对现有流程进行改进时我们通常使用DMAIC——定义、测量、分析、改进、控制。 6sigma is a way or a tool to solve problem . We usually use DMAIC, which is on behalf of define, measure, analyze, improve and control.;;6西格玛体现了不断改进，无边界以及崇尚学习的企业文化。 6sigma incarnates a corporate culture with continuous improvement and learning. ;;;;上世纪80年代由摩托罗拉公司提出。平均每年提高生产率12.3%，不良率只有以前的1/20。 It was promoted by Motorola in the 1980S. Then, Production increased at a ratio of 12.3% per year. And the ratio of defective product reduced 95%;六大原则;6σ工具箱 Toolbox;产生构想和整理信息的工具 Tools for collecting ideas and information;数据采集工具 Tools for collecting DATA;数据分 析工具 Tools for analyzing DATA;实施工具 Tools for Implementing;谢谢