书商种类与运营方式分析.pptVIP

　圖書資料採購實務 曾淑賢 書商的種類 1.出版社 2.批發商 3.零售商 圖書出版社的種類 美國出版者協會(Association of American Publishers)將圖書出版社分為十類： 1.商業 2.宗教 3.專業 4.大眾市場平裝本 5.大學出版社 6.中小學教科書 7.大學教科書 8.預約參考書 9.郵購圖書 10.圖書俱樂部 與圖書館關係密切的五種出版社 1.商業出版社 2.專門學科出版社 3.大學出版社 4.政府機關 5.學會 圖書館與書商的關係 1.圖書館提供足夠的書目資料， 2.書價， 3.給予足夠的取消訂購時間， 4.即時付款， 5.合理的退書時間， 6.維持專業的道德標準 書商的選擇 1.送書的速度 2.財務 3.經營的範圍 4.專門的服務 5.其他的服務 6.問題的解決 五項選擇書商的標準 1.訂單達成採購的正確率 2.折扣 3.送書的速度 4.採購的比率 5.顧客的服務 How to select a vendor 1. Service—a representative, toll-free numbers, Websites, etc. 2. Quality of service—ask for and check references, ease of handling “problem”. 3. Speed of fulfillment—this includes accuracy. 4. Discounts and pricing. 5. Vendor’s financial viability. 6. Vendor ability to work with the library‘s automation system. 7. Special services available—free and at a cost. Vendor-Added Services 1. Acquisition assistance—searches and verification, for example 2. Automated selection assistance programs (some including book reviews) 3. Book rental plans 4. Cataloging and shelf-ready processing 5. Customized management data 6. Electronic financial transactions beyond the basics 7. More than one information format 8. Provision of electronic tables of contents or machine-readable data 9. Library furniture 10.Library supplies What Do Libraries Expect from Jobbers? 1. A large inventory of titles 2. Prompt and accurate order fulfillment 3. Prompt and accurate reporting on items not in stock 4. Personal service at a reasonable price What Do Jobbers Expect from Libraries? 1. Time to get to know what the library needs 2. Cooperation in placing orders 3. Paperwork kept to a minimum 4. Prompt payment for services Vendor Evaluation 1. What best means 2. Highest discount 3. Fastest delivery 4. Most accurate reports 5. Highest percentage of the order filled with the first shipment 6. Who handles rush orders most efficiently 7. Who handles international orders most effectiv