电信营业员毕业论文(国外英文资料).docVIP

电信营业员毕业论文(国外英文资料) Pick to be in the telecommunications field, the growing competition between telecom enterprise, with fewer hardware gap, operating the competition between enterprises will eventually be reflected in service, namely, by the high quality, active personalized service to attract customers, described as a qualified toll collector should have some requirements, and the professional characteristics. Keywords: telecommunications s problem and solve it before 1 intern purpose: to apply knowledge in real work, the rich work experience, improve practical operation skills, lay the foundation for future work. Internship time: on December 2, 2011 to June 10, 2012 internship location: nanjing jiangning district dongshan practice departments and posts: jiangning dongshan telecom business hall has street The front desk clerk During the internship, I mainly responsible for the charge and telephone, broadband and mobile phone business to handle the work. First chapter 2 practice contents and the process of training before taking up their 1.1 on November 27 to inform me the next day to go to five days of training, main is to let we are familiar with the business, the business process and service standards. The service principle is one, the service principle warmly receives the customer, the work is highly organized. Study the technology carefully and improve the technical level. Improve operational skills and improve service quality. Second, the service specification service specification are divided into three categories: welcome customers, business is dealt with, special case processing 1.1.1 business types About business mainly divided into the following categories: a, confiscate the fixed cost, mobile phone deposits; The mobile phone plan and the broadband service. There are four broad categories of broadband products: 12M unlimited broadband costs for 480 years of bandwidth plus fixed-line and collection bundles. ; 24M broadband for 150 hours, 109 yuan a month fo