jiaju(国外英文资料).docVIP

jiaju(国外英文资料) Buying furniture is not a happy thing. He is miserable. Why is that? Because of so many brands of furniture, so dazzling. I dont think anyone would want to visit the furniture city if it wasnt for home decor or for lack of furniture. So the director must have this mentality first, I am helping the customer to deal with the pain. The highest level of sales is serving the people. Build trust quickly: The essay looks like an expert in the industry. Pay attention to basic business etiquette. Customer witness (guest letter, list, message) (newspaper, professional press) Certificate of authority (honorary certificate)????????????????? The question is: Here are 10 tips for effective listening: Be sincere and listen carefully. Stand/sit on the customers left and take notes. (on the left, its easy to see what youre writing with, but not on the right.) Look at each others nose and forehead. Dont interrupt, dont interrupt. (try not to interrupt when the customer speaks.) Dont make a noise (just nod and smile) To reconfirm (make sure that the customer confirms what he says, to enhance his sense of accomplishment, and to promote his psychological identity, the accelerated sign). They dont know what to ask. Dont organize your language (dont worry about asking and answering questions in your mind) Pause for 3 ~ 5 seconds (pause for 3 ~ 5 seconds when you start to speak, and youll be able to get the customer to take a breath and start thinking about yourself.) Nod your head and smile (and nod and smile during the conversation) Praise (the beginning of all communication, the most effective way to build trust and build trust) Sincerity comes from the heart. (praise the customer for the best.) Be specific (not broad, specific to a point) Indirect (indirect praise is more effective) Third party (by praising children, clothes, etc.) 6 in a timely manner Classic statement: You really have an eye/not easy/generous/generous/charming/strong You are really different; I admire