有效沟通三大步骤六个程序（国外英文资料）.docVIP

有效沟通三大步骤六个程序（国外英文资料） Communicate the three steps of effective communication Communication begins with the heart, communication is everywhere, the topic of communication is often new, because communication is not good, the problem of communication obstacle is endless. There are many reasons for this, such as: the mind is too small to communicate; I have a lot of problems in my life. Personality, self-sealing, or lack of human characteristics, lack of communication skills, etc. The basic channel of communication is to break the heart barrier and open the door. But mastering basic communication skills is essential. Knowing the communication principle, knowing the communication skill, will be able to be in a lot of respects to be able to handle, increase oneself character glamour. At work, how to handle customer complaints correctly and avoid escalation; Damaging the companys reputation and image; In life, how to deftly resolve the difficult, difficult, and difficult to avoid, the battle of the tongue, the avoidance of the malignant events; In the mall, how to understand the negotiating skills, to gain a vested interest or to maximize profits; Avoid financial losses. In the family, how to use positive communication method, build harmonious family atmosphere, prevent the family to form cold violence. In the workplace, how to shape your good communication skills to make yourself a good source of water and water. Be the pride of the workplace; Avoid subtle personal relationships. This paper presents an outline of the general complaint in the process of processing. First, the communication step: The first thing you do is to deal with the mood. Subdivided into six programs. The treatment of mood is broken down into control and comfort. Understand that things break down into four technologies. Resolve things into feedback and peace. Two, communication procedure: control -- comfort -- understanding - - return - flat 1) control your emotions: Not being infected or controlled by