PMP讲义配套练习题 (8章).pdf

PMP 课堂作业题 八、项目质量管理 八、项目质量管理 1. A project manager has been overwhelmed with problems on his project. He would like to identify the root cause of the problem in order to determine where to focus his attention. Which of the following tools would be BEST for the project manager to use? A. Pareto chart .B. Conflict resolution techniques C. Fishbone diagram D. Trend analysis 1. 某项目经理为项目实施中所发生的问题所困扰。他试图找到问题的根本原因，以便集中精力 解决主要的问题。使用下列哪种工具最有效？ A. 帕累托图 B. 冲突解决技术 C. 鱼骨图 D. 趋势分析 2. You are a project manager for a major information systems project when someone from the quality department comes to see you about beginning a quality audit of your project. The team, already under pressure to complete the project as soon as possible, objects to the audit. You should explain to the team that the purpose of a quality audit is: A. Part of an ISO9000 investigation B. To check if the customer is following its quality process C. To identify lessons learned that can improve performance on the project D. To check the accuracy of costs submitted by the team 2. 你是一个大型信息系统的项目经理，一个来自质量部门的人员告诉你即将对你的项目进行一 次质量审计。项目团队已经承受着按期完成项目的巨大压力，因而对质量审计持反对态度。 你应该对项目团队解释质量审计的目的是： A. ISO9000 质量体系调查的一部分 . B. 检查顾客是否遵循了质量程序 C. 识别经验教训，以改进项目质量 .D. 审核项目团队提交的成本的准确程度 3. You are in the middle of a major new facility construction project. The structural steel is in place and the heating conduits are going into place when senior management informs you that he is worried that the project will not meet the quality standards. What should you do in this situation? A. Assure senior