供应链物流管理第四章.ppt

2011-3-16 双语PPT Chapter4Procurement and Manufacturing Outline Dimensions of Product Quality Procurement Manufacturing Lean and Six Sigma Logistical Interfaces Summary Three performance cycles were identified that must be linked through effective logistics. Procurement cycle links an organization with its suppliers The manufacturing support cycle involves the logistics of supporting production The customer accommodation cycle links a firm with its markets. review P41 The performance cycle represents the elements of work necessary to complete the logistics related to customer accommodation, manufacturing, or procurement. 4.1 How to measure dimensions of product quality? Performance The most obvious aspect of quality; An item may actually have several performance dimensions; 电脑，运行速度、内存、硬盘容量、外观等 Internal memory, hard disk capacity, and numerous other performance features. 4.1 How to measure dimensions of product quality? Reliability 可靠性，the likelihood that a product will perform throughout its expected life.在产品的预期寿命内，该产品正常工作的可能性。购买后的维修次数； Durability 耐用性，是产品的实际使用寿命。It refers to the actual life expectancy of a product. Durability and reliability are distinct but interrelated aspects of quality. 4.1 How to measure dimensions of product quality? Conformance 一致性，conformance refers to whether a firm’s products actually meet the precise description or specifications as designed.实际产品是否真正满足设计的标准和要求。废品率、返工率或缺陷率； Features 功能 Aesthetics 美观 Serviceability 可维护性 Perceived quality 品质认知度 Total quality management A philosophy by a managerial system （1）top management commitment and support;高层领导的承诺和支持； （2）maintaining a customer focus in product, service, and process performance;用户对产品、服务和运作过程的关注； （3）integrated operations within and between organizations;企业内部、企业之间的一体化运作； （4）commitment to continuous improvement.对于不断改进的承诺 质量标准ISO 4.2 Procurement Importance attributed to several factors: 第一，the substantial dollar spend for purchases of a typical organization and the potential dollar sa