中华讲师网-吴建平：卓越质量绩效的工具箱课案.pptx

卓越质量绩效的工具箱;;;你，肯定遇到过这样的情况;教练是什么？;企业未来最高的成本不是现场浪费，而是信任成本;信任能重建吗？;如何建立信任？;How do we know if a question is powerful? 我们怎么知道这个问题是否强有力？ How do we know that we are asking powerfully? 我们怎么知道我们提问的方式是否强有力？;强有而力的提问;Ask open-ended questions that create greater clarity, possibility or new learning 问那些能带来更大的清晰度、可能性和新的学习的开放式问题。 Ask questions that move the coachee toward what they desire, not questions that ask the coachee to justify or look backwards.问那些能推动被教练者实现愿望的问题，而不是让被教练者辩解或往回看的问题。;什么是提问的关键？;改变你的问题，改变你的人生;GROW模型;GROW模型;GROW模型;GROW模型;GROW模型;GAPS模型;Goals and Values: 目标和价值观： What do you care most about at work? 你最在意工作中的哪个部分？ What are the things that motivate you? 最能激励你的是什么？ What are your goals? Why are they important to you? 你有什么目标？为什么它们对你而言很重要？ Abilities:能力： How do you see your capabilities? 你怎么看待你的能力？ What do you do best? What areas would you like to get better at? 你做什么最擅长？你想要在哪个领域做得更好？ What abilities do you feel you are lacking? 你觉得自己缺少什么能力？ ;Perceptions:看法： What feedback have you heard from others? 你从别人那里听到过什么反馈？ If you put yourself in their shoes, how do you think they see you? 如果你把自己放在别人的立场上，你觉得别人会怎么看你？ As a coach, my perceptions about your performance are . . . 作为教练，我对你的绩效的看法是…… How do these perceptions fit with the way you see yourself? 这些看法与你看待自己的方式有多符合？ ? Success Factors:成功因素： What are the most critical success factors in your job? At HP? 在你的工作中，最重要的成功因素是什么？在惠普？ Who is most successful here and why? 这里什么最成功？为什么？ ;本章课程总结与学习致用;Thanks For Your Instruction !!