前厅英语培训课件.pptVIP

护照 passport 港澳通行证 台胞证 * 前厅英语 Reception or the front of the desk 前厅接待 Front Office 接待9大要素 1、客人姓名 Guest Name 2、团队名称 Name Of Group 3、联系电话 Telephone Number 4、所需客房类型 Room Type 5、所需客房数量 Number of Rooms 6、入住天数 Length of Staying 7、抵/离店时间 Time ofArrival/Departure 8、折扣优惠 Discount 9、取消 cancel * 客房基本类型 1、单人间 Single Room Double Room 2、标准间 Standard Room Twin Room 3、三人间 Triple Room 4、无烟房 No Smoking Room 5、浴缸房 bathtub room 7、景观套房 Landscape Suite Business Suite * 基本应答句型 1、下午好，欢迎入住玉台国际酒店！ Good afternoon. Welcome to yutai international Hotel. 2、能为您效劳吗? May I help you? 3、您有预定吗？ Do you have a reservation (did you book the room please ) 4、单人房/双人房每晚**人民币。 A single room/a twin room (a double room)is **RMB. * 5、我能登记您的证件吗 Can I have you passport (ID)， please . 6、您需要住几天 ? How many days you will stay in our hotel 7、请签字，谢谢 Please sign, thank you 8、谢谢您，**先生，您的房间号为*楼的***房 Thank you, Mr.**. Your room number is ****, that is on the *th floor. * 9、早餐在二楼用餐，时间是7点到9点，谢谢 Breakfast is on the second floor, time is from 7 amto 9 am, thank you 10、电梯直走左转，谢谢 Go straight and turn left, you can fine the lift（elevator）,thank you 11、希望您住的愉快。 Please enjoy your stay.  * 收银（基本词汇） 1、 check out结帐 2、personal个人的 3、Deposit 押金 4、check in（out） 入住 /退房 5、cashier收银员 6、credit card信用卡 7、receipt收据 8、 Refund 退还 9、change 兑换 10、 charge 费用 11、password 密码 * 收银（基本句型） 1、您想要如何付款，现金或者刷卡 What do you want to pay ,cash or credit card 2、这是您的收据，请收好 This is you receipt ,please keep it 3、退房? Check out? please 请问您的房号和姓名？ Can I have your room number and your name，please？ 4、请等一下,我帮您结算账单. Just a moment, please. I ’ll give your bill for you 5、让您久等了，**先生。 Thank you for your waiting, Mr.**. * 收银（基本句型） 6、这是您的账单。 here is your bill. 7、您要核对一下吗？ Would you like to check it? 8、请您在这里签名，好吗？ Could you sign here, please? 让我看看，我们有零钱，给你 Let me have a look，yes，we have the change，here you are.