眼光礼仪标准(国外英文资料).docVIP

目光礼仪规范 In the five senses, the ability and expression of the eye is strongest. Although smile also has a strong appeal, but it expresses information is relatively single, whereas the eyes could convey the joy, care, contempt, worry, anger, surprise, disgust, or upset, such as a variety of emotions. As a service person, the expression of the eyes requires effective training and necessary specifications. One, appropriate eye contact in the service is respect for the customer The specification of line of sight expression A good serviceman is not only good at using his eyes to provide service to his clients, but also is able to standardize and scientifically use eye vocabulary. Pay attention to the degree of eye contact The direction of the eye is the direction of the eye. What we prefer is the flat view, which makes communication as direct and smooth as the line of the eye. Looking up and looking down are both psychological differences. While it is sometimes difficult to look down, it is often a love of compassion and compassion for children. In adult relationships, flatview is the best. 2, control the length of your eye contact Pay attention to the length of eye contact in service situations. If youre in a relationship with someone who pays little attention to you and looks at you for no more than 30 percent of your total time, this person doesnt care about you. So in the same way, if you are a leader and elder, when to meet with subordinates or junior, more eye contact, it to encourage him to have a big role. To customers even more so, eye contact is over a long period of time to the customer care, in the same way, he will be with you in good mood, and then an interest for you and your company. Control the position of eye contact Generally speaking, in the first meeting or the initial meeting short time should be looked at each others eyes, but if the conversation for a long time, between the eyes and eyebrows, eyes can be woven or move the line of sight with his ge