监理投诉处理制度.docVIP

监理投诉处理制度 监理投诉处理制度提要：对项目总监（代表）／部门经理管辖内的投诉，工程监理部指派项目总监（代表）／部门经理调查处理。属总经理管辖内的投诉 源自物管学堂 监理投诉处理制度 1、本制度适用于本公司承接的所有项目的业主、承建商、设计单位、工程质量监督总站等对监理咨询服务质量的投诉及处理。 2、办公室负责接受投诉，登记后制订处理措施；项目监理部实施处理措施。 3、投诉处理工作程序 （1）投诉的接受登记 a、顾客书面投诉，接受投诉人将投诉单统一交到行政部，行政部指派专人对其编号，登记列人《投诉登记表》。 b、顾客电话、口头投诉，接受投诉人填写《投诉记录单》，交行政部，对其编号，登记列入《投诉登记表》。 （2）投诉处理 a、对项目总监（代表）／部门经理管辖内的投诉，工程监理部指派项目总监（代表）／部门经理调查处理。属总经理管辖内的投诉，行政部将投诉记录转交总经理安排处理。 b、投诉处理人对投诉情况进行调查、核实，必要时请被投诉人对事情经过简单的作口头解释，在《投诉处理单》上记载，复杂和严重的要求书面解释。对投诉事实，投诉处理人可采取补救措施，并将实施情况书面报告给总经理。 c、投诉处理人向顾客解释或通报处理结果。书面投诉的必须书面答复。顾客不满意的按新投诉处理。 （3）备案与纠正措施 a、所有投诉记录及投诉处理单均须送工程监理部备案。 B、工程监理部每年应分析一次投诉情况，并考虑制定纠正与预防措施。 源自物管学堂 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system