物业服务中心考核标准.docVIP

物业服务中心考核标准 物业服务中心考核标准提要：走访客户、维修回访密切与客户的关系，了解客户潜在的需求与不满，及时验证管理服务工作的质量和效果 来自 物业服务中心考核标准 一、服务质量检查 ◇服务中心总经理负责劳动纪律、服务及内部管理规范的检查。 ◇各部门负责人负责本部门工作的周检。 ◇各部门管理人员、班长负责职属范围内工作的日检。 ◇各部门（含供方）具体操作工，如维修工、清洁工、绿化工、礼宾员负责自身工作的每日自检。 二、品质督导员 ◇全面督导人和春天物业服务中心的接待、投诉受理、维修服务、礼宾服务等。 ◇组织暗访小区礼宾员的礼仪礼貌、服务意识。如外来人员盘问登记、帮助老年人意识等。 ◇组织外来车辆进入小区，考察门岗礼宾员的盘问登记、车场秩序维护对乱停车辆的管理和引导、临停费的收费规范情况。 ◇组织顾客报修，考察维修人员的上门礼仪、操作规范、技能水平等。 三、走访客户、维修回访 ◇密切与客户的关系，了解客户潜在的需求与不满，及时验证管理服务工作的质量和效果，确保管理服务工作质量。 ◇客服助理平均每月至少走访5户客户，以最快的速度认识客户，让客户感受互动式的氛围。 ◇对维修进行100%回访，在回访维修的同时与客户沟通，了解客户对服务中心工作如清洁、绿化、秩序维护等工作的评价，收集客户需求。 ◇对月走访、回访收集的信息进行分类、汇总，区分投诉类与需求类，召开月度质量会议讨论，不断持续改进。 来自 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and