物业品质管理的定义.docVIP

物业品质管理的定义 物业品质管理的定义提要：物业管理服务（产品）之隐含需求：与辖区住户生活相关的方方面面，尤其是其深层次的文化方面需求 精品源自保洁 物业品质管理的定义 品质就是满足顾客的需要。 【物业管理及其品质释义】 物业经营人受权利人委托，依据国家有关法律法规及双方合同，以经营的方式对已接管验收的物业实施统一的、专业化管理和维护，为物业使用人提供高效、优质、便捷、经济、多层次全方位的服务，使物业发挥最大的使用功能并保值、增值。 物业管理为房地产商品的售后服务，是房地产消费环节上的经营管理活动； 物业管理提供的是综合性的公共服务（保安、保洁、绿化养护、公共维护等），不具有排他性和独占性。 物业管理服务（产品）之明确需求：委托管理合同 物业管理服务（产品）之隐含需求：与辖区住户生活相关的方方面面，尤其是其深层次的文化方面需求。 物业管理服务之品质即满足上述明确、隐含需求能力的总和。 影响品质的因素：主要为人、物两方面。 1.人：技能、态度、意识、素质、组织纪律等； 2.物：设备设施、工具、原材料等。 【质量管理的八项原则】 ＊以顾客为关注焦点 ＊领导作用 ＊全员参与 ＊过程方法 ＊管理的系统方法 ＊持续改进 ＊基于事实的决策方法 ＊与供方互利的关系 精品源自保洁 Measures for the routine management of moral education in Middle SchoolsMethod of conventional management of moral education in middle schoolFirst, the guiding ideology:School moral education is an organic whole of the whole education work, always adhere to the school adhere to the moral education, education for this product, and actively promote the quality education, the school building efficient curriculum system of moral education, moral education, improve the sense of attraction and appeal, enhance the moral education work for through and timeliness. Teach everyone, service education and management education, and school moral education work must be with family education and community education closely together, to form a concerted pattern, and strive to create a good atmosphere for education, and to promote the all-round development of students, to establish a scientific moral education full of vigor the For long-term mechanism.Two, the goal of moral education:To guide the students to form the correct world outlook, outlook on life, values, to cultivate students unity and mutual assistance, honest and trustworthy, law-abiding, good quality, hard work, set a good XX students ideological quality, psychological quality and image quality. The formation of excellent moral education curriculum system and management system, the construction of