基于平衡计分卡法(BSC)的绩效考核设计.docVIP

广西工学院毕业论文 论文题目 基于平衡计分卡法（BSC）的柳州市旅游局 绩效考核方案设计 姓名 系别 专业 指导教师 日期 年月日 摘 要 政府绩效管理全面兴起于20世纪七八十年代，是当代以新公共管理为核心内容的行政改革的重要组成部分。我国政府也高度重视政府绩效管理工作，并积极推进有关政府绩效管理的理论研究和实践探索。但是，总体而言，我国的政府绩效管理还处于起步阶段，无论理论研究还是在实践操作上都还不成熟，存在这样或那样的问题。 本文以广西柳州市旅游局为例，旨在解决旅游局考核不明确，考核流于形式；考核指标过于笼统，针对性不强；考核方法较为单一，结果有失客观；考核缺乏反馈，激励作用弱化等问题。针对旅游局绩效考核的现状以及原因分析，以平衡计分卡考核法的思想为导向，提出改善的对策及建议。 关键词：政府绩效管理，平衡计分卡，绩效考核 对策  Abstract Government Performance Management to the rise in the seventies and eighties of the 20th century, contemporary to the new public management as the core content of an important part of administrative reform.Chinas Government also attaches great importance to the work of government performance management, and actively promote the relevant government performance management theory and practice of exploration. However, overall, Chinas government performance management is still in its infancy, both theory and in practice are not mature operation, there is this or that problem. In this paper, taking the example of Liuzhou, Guangxi Tourism Administration to address the Tourism Bureau is not clear assessment, assessment becomes a mere formality; assessment indicators are too general and pertinence; evaluation method is more simple, the results not objective; assessing the lack of feedback, incentives weakening of other issues. Performance Assessment for the Tourism Bureaus current situation and cause analysis, balanced scorecard assessment method-oriented ideas put forward countermeasures and suggestions for improvement. Keyword：government performance management alanced scorecard assessment , performance assessment 目 录 摘要……………………………………………………………………………Ⅰ Abstract……………………………………………………………………… Ⅱ 一、绪论………………………………………………………………………1 （一）政府绩效管理的提出…………………………………………………1 （二）国内外政府绩效管理的研究…………………………………………1 二、广西柳州市旅游局简介及考核现状分析………………………………2 （一）旅游局简介……………………………………………………………2 （二）旅游局主要职责………………………………………………………3 （三）考核现状………………………………………………………………4 （四）、绩效考核实施情况及问题分析…………………………………… 4 三、