华美达国际酒店开业服务简介会(PPT 45).pptVIP

Opening Presentation華美達國際開業服務簡介會; ;I. TQM(Total Quality Management)全面質量管理;What is TQM (甚么是全面質量管理)?;The importance of TQMTQM的重要性;Quality Improvement Teams QITs)質量改進團隊;The Ramada Core Values for QITs華美達質量改進團隊的基本準則 ;Some Other QIT Examples其他質量改進團隊例子;QIT - The Process 質量改進團隊 - 過程;Continuation / Discontinuation of QITs 質量改進團伍的持續與否;II. The Ramada InternationalQuality Assurance Program華美達國際質量保証計划;Ex.C.E.E.D. - A Commitment to Quality (對服務的承諾);Ex.C.E.E.D. - The Process (過程);Ex.C.E.E.D. - The Process (過程);Ex.C.E.E.D. - The Process (過程);Ex.C.E.E.D. - The Process (過程);品牌核心特點 / 需求的文件The Core Brand Features / Required Documentation;Ex.C.E.E.D. - The Process (過程);Ex.C.E.E.D. - The Process (過程);BAI Ramada International;III. 2QA and Implementation2QA 及其推行; 2QA - What are the 2Q? (甚麼是2Q？); 2 Questions Approach; 2 Questions Approach; 2 Questions Approach; 2 Questions Approach; 2 Questions Approach; 2 Questions Approach; 2 Questions Approach; 2 Questions Approach; 2 Questions Approach; 2 Questions Approach; 2QA - Questions Approach:;IV. The Ramada Service Principleand the 2QA on Staff華美達的服務原則及2QA員工的問題;Contents 內容;Ramada Service Principle 華美達的服務原則;The Importance of 100% Guest Return Intent客人百份百回居的重要性;The Creation of a Delighted or an Appreciative Customer創造充滿惊喜及欣賞你服務態度的客人;The Creation of a Delighted or an Appreciative Customer創造充滿惊喜及欣賞你服務態度的客人;The 4Cs to Delight Customer令客人充滿惊喜的4C;2QA - The Staff Question 員工的問題;2QA - The Staff Question員工的問題;2QA - The Staff Question員工的問題;Ex.C.E.E.D. 2004 (量質評估2004);多謝! Thank You!