人力资源的管理仅供参考资料.docVIP

本资料仅供大家复习时参考，如有雷同，不胜荣幸。 PAGE10 / NUMPAGES10 人力资源考试资料 A卷 一．名词解释（5*3=15） 1.3600考核 360度考核法又称为全方位考核法，是指通过员工自己、上司、同事、下属、顾客等不同主体来了解其工作绩效，过评论知晓各方面的意见，清楚自己的长处和短处，来达到提高自己的目的。 360-degree performance : Performance measurement that combines information from the employee’s managers , peers ,subordinates ,self and customers. 2.员工招聘 招聘包括招募和甄选（？）。招募是组织寻找可能与之发生雇佣关系的求职者的过程。甄选是指组织从应聘者中挑选出预备必要的知识、技能、能力和其他特点，能够帮助组织实现其目标的求职者的过程。 Recruitment and selection : Recruitment is the process through which the organization seeks applicants for potential employment. Selection is the process by which the organization attempts to identify applicants with the necessary knowledge ,skills abilities and other characteristics that will help the organization achieve its goals. 无领导小组讨论 无领导小组讨论是评价中心技术中经常使用的一种测评技术，通常由5到7名员工组成临时讨论小组，讨论给定的问题，并作出决策。 Leaderless group discussion :An assessment center exercise in which a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period. 三．简答题（5*4=20） 培训效果测定有几个层次？ 培训成功与否的衡量指标包括：学员对培训项目的满意度，获得的知识或能力，新技能和行为在工作中的应用情况（培训成果转化），个人和组织绩效的提高。 对培训的评价还包括评估培训的成果，应当是那些与组织的培训目标和整体绩效有关的成效。可能的成果包括：学员在培训之后能够回忆的有关事实、技术和程序等信息；学员在测验或在工作中能够展示的技能；学员和主管对培训项目满意；与培训内容有关的态度发生了变化；个人、群体或组织绩效的提高。 Measuring the result of training is to say what the company and trainees benefit in the training. Five lever : 1)Training satisfaction :measuring the trainee’s reflection and satisfaction with the training process. 2)New skills ,knowledge: measuring the new skills and knowledge trainees gained in the training. 3)Performance improvement: measuring the performance improvement resulted from the training . 4)Transfer of training : measuring on-the-job use of knowledge ,skills and behaviors learned in the training. 5)Return on investment : measuring the money value of the return and the cost of the training , usually in the form of percentage . 制定人力资源计划有什么重要意义？ 人力资源规划是判断组织为了实现其目标所需要雇员的数量及类型。人力资源部门帮