0133050866_vc MIS13_CH13_Case1_IBM-BPM.pdfVIP

Management Information Systems 13e KENNETH C. LAUDON AND JANE P. LAUDON CHAPTER 13 BUILDING INFORMATION SYSTEMS CASE 1 IBM: BPM in a Service-Oriented Architecture VIDEO CASE SUMMARY This case describes a business process management approach to automating and managing the claims flow process in an insurance company usingSy toolsstems available in a service oriented architecture (SOA). Illustrates business process management and system building in a contemporary, service-oriented architecture environment. L= 7:21. URL /watch?v=cDfQunJ12Mc NOTE Students are advised to view the Instructional Videos for this case and to read the Learning Track “Primer Business Process Management” (Chapter 13, Learning Track 3) in connection with viewing this video case. CASE This case combines a number of technology, management, and organizational themes. The technology involved is service-oriented architecture (SOA). The management themes are continuous process improvement, process efficiency and effectiveness, and management control over processes. The organizational theme is the importance of changing the organi- zation’s business processes in order to achieve management objectives. IBM is generally considered to be the largest vendor of business process management (BPM) software to Fortune 1000 firms. IBM’s major competitors are Oracle, HP, and SAP (the largest continued Chapter 13, Case 1 IBM: BPM in a Service-Oriented Architecture 2 enterprise software vendors). There are in addition hundreds of other smaller vendors who provide BPM software. IBM’s BPM software is one part of a larger offering called