PresentationObjectives-RWHC.pptVIP

HCAHPS Update and Impacting The Patient Perception of Care January 28, 2009 ;Webinar Agenda;Commit to Excellence;Times… They are a Changing…;;HCAHPS – Hospital Consumer Assessment of Healthcare Providers and Systems;What Do Patients Want From Us?;HCAHPS Aligns with Clinical Quality;How Will HCAHPS Reinforce Focus on Quality?;Physician- hospital relations;HCAHPS Builds the Bridge Between Quality and Service;A Culture of “Always” and Evidence Based Leadership (EBL) SM;Technology is Driving Change…;;Financial Impact of HCAHPS;A comprehensive performance assessment model is developed…;Potential Plans for Transition to Pay For Performance (Baucus-Grassley Bill Draft);;Media Coverage;Understanding Impacting the Data Case Study: Hackensack University Medical Center;Quick Facts About HCAHPS;Questions;Sample of Board CommunicationHCAHPS results: 4th reporting period (April 2007-March 2008 discharges);Oct 06 - Jun 07 Discharges;Raw Data reported every two weeks;Financial Impact;Senior Leader’s Adopted Composites: Action Plans Report Quarterly;Nina Setia, featured in Hardwired 9 for the HCAHPS Coaching Track for Nurse Managers;Leader Coaching Track;Pain Initiative;Pain Initiative: Unit 4 West;Patient Care Initiatives;Unit based HCAHPS data;Initiatives;Key Initiatives to Deliver Patient-Centered Care;Communication with Nurses;Key Words at Key Times is a Must Have;Why are Key Words Important?;Key Words to Build Trust and a Culture of Safety;Reducing Potential for Litigation Through Better Patient Communication;Physician Keywords ;The Key to Key Words is PRESENCE;A; Key Words - Designed Handoff’s;Manage Up Co-Workers by Communicating Skill and Training;Key Words: Written Material;Key Words;Key Words: Manage UP Co-Workers;Key Words;Rounding for Outcomes is a Must Have;Rounding for Outcomes on Staff;Rounding for Outcomes – Employees;Rounding for Outcomes – Patients Nurse Leader;Selection and Retention of TalentBehavior Standards ;Study conducted by Dr. Gerald Graham, M