ImplementationofTotalQualityManagementinHigherEducation.pdfVIP

Asian Journal of Business Management 2(1): 9-16, 2010 ISSN: 2041-8752 ? Maxwell Scientific Organization, 2009 Submitted Date: September 30, 2009 Accepted Date: December 18, 2009 Published Date: February 10, 2010 Implementation of Total Quality Management in Higher Education 1Murad Ali and 2Rajesh Kumar Shastri 1Institute of Business Management, VBS Purvanchal University, Jaunpur, U.P-221 001, India 2Department of Humanities, Motilal National Institute of Technology, Allahabad-211 004, U.P. India Abstract: In this paper it has been tried to bring out a clear status of higher education and emergent needs to enhance the quality of higher education. Globalization of higher educational services has become an area of key focus for many countries in post WTO scenario. In order to fuel the socio-economic development of the country, higher education is playing a more active role in our country and this requires a paradigm shift in terms of governance and service delivery. Higher education institutions must become more innovative leading to quality institutions of knowledge production and dissemination. Realizing the importance of higher education, a lot of innovative experiments are being done to improve the performance of this sector. Application of TQM concepts is one of such measures, which will go a long way in revolutionizing the higher education system. The paper attempts to theoretically conceptualize TQM in higher education. Key words: Conceptualize, customers, higher education, innovative experiments, Total Quality Management and WTO INTRODUCTION is a basic investment necessary to improve the overall quality of life. The strong linkage between the economy The importance of