ContactCentrePositionRequirementOpsOfficer.docVIP

香港中旅国际投资中央平台人力资源项目 内部文档，注意必威体育官网网址 第 PAGE 2页，共 NUMPAGES 2页 职位描述文件示例 职位识别信息职位名称Operation Officer, Fulfillment所属部门Contact Center职位编号CCSZ000X所在城市SZ工作地点Contact Center出差要求□无□偶尔□经常□常驻版本号V1.0生效日期2005年6月15日工作网络关系直接上级职位Senior Officer, Support Fulfillment汇报职位直接下级职位Nil人员管理权限薪酬□无□建议权 □决定权直接下级人数0绩效□无 □建议权 □决定权直接管辖团队0配备□无 □建议权 □决定权业务指导职位对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Secondary or above专业方向Management in administration logistics工作经验1/2 years logistics operation 行业经验Familiar with the geographical areas of Shenzhen city培训经历管理技能Coordination专业技能Logistics management operation preferably in PRC travel industry通用技能 Communication 职位目的与职责职位目的（存在的理由，限制和目标）To carry out the day-to-day operation and logistics sections to support efficient operations of the contact center as well as various business lines of the company as a whole. 职责范围 (名称、定义、该职责所要达到的结果/目标)责任级别 （全部/部分/协助）衡量标准 (数量、质量)Operational levelTo act as the key team member in delivering tickets or other company products to customers within pre-agreed time frame. To provide professional quality and efficient handling which include fulfillment and payment receiving from customer. To foresee and alert potential business and admin operational risks to protect company interests.AllKPIs for self delivery team KPIs for internal admin support Internal customer satisfaction External customer satisfaction