March3-4,2008DarrellSmithMissionAssurance.pptVIP

So What Happened! You Have a JOB Quality is everyone’s job and essential for survival My Objectives – Today Is: Share with you some concepts about Quality and Processes Share with you the QA role in our processes Provide some examples of success Quality Assurance Exposed What does Quality Assurance mean to you? What are the popular perceptions of Quality Assurance? Why have Quality Assurance at all? When does Quality Assurance become important? How do we make Quality Assurance successful? Definition Quality Assurance Definitions A program for the systematic monitoring and evaluation of the various aspects of a project, service, or facility to provide adequate confidence that the product or service will satisfy given requirements for quality Assurance that we deliver what we promise to our customers Described by a System of Controls Infrastructure that describes how to run the business Detailed in policies, handbooks, plans, procedures, etc. Usually structured around and compliant to a standard AS9100 ISO CMMI Program Phases and Quality System Deployment Pillars of Successful Quality Systems Pillars of Successful Quality Systems (cont’d) It Could Happen to You! Example Lifecycle of a SW Build Said Another Way.. Successful Process Project-x Defect Density Example Project-x Defect Density Example Project-x First-Time Quality Example Project-x First-Time Quality Example Product Ver X STR History Example Product Ver X STRs by Severity Example Product Ver X STRs by Phase Example Project-x SW Defect Containment Example How Can We Experience Failure? How Can We Experience Failure? Known Knowns (We know what we know) Ops Data/Demonstrated Performance/Test or Analysis Data Address by: QA involvement, sound program, engineering, and operational management, Test as you operate (understanding waiver implications) Known Unknowns (We know what we dont know) Generic but unseen failure modes and hazards Unexplained and irreproducible anomalies Risk analysis