Chap005_Detailed.pptVIP

* * * * * * * * * * * * * * * * * Examples of Strain Figure 5-2 Accounting for Individuals in the Stress Process Type A Behavior Pattern Have a strong sense of time urgency and tend to be impatient, hard-driving, competitive, controlling, aggressive, and even hostile. May have a direct influence on the level of stressors that a person confronts. Influences the stress process itself. Directly linked to coronary heart disease and other physiological, psychological, and behavioral strains. Discussion Questions Should companies go out of their way to hire or avoid Type A personalities? Would you prefer to be a part of a group consisting solely of Type A or Type B members? How might a mix help group functioning? Accounting for Individuals in the Stress Process, Cont’d Social support refers to the help that people receive when they are confronted with stressful demands. Instrumental support refers to the help people receive that can be used to address the stressful demand directly. Emotional support refers to the help people receive in addressing the emotional distress that accompanies stressful demands. Why Are Some Employees More “Stressed” than Others? Figure 5-3 How Important is Stress? Hindrance stressors have a moderately negative relationship with job performance. Hindrance stressors result in strains and negative emotions that reduce the overall level of energy and attention that people could otherwise bring to their job duties. Hindrance stressors have a strong negative relationship with organizational commitment. Hindrance stressors evoke strains, which are generally dissatisfying to people, and satisfaction has a strong impact on the degree to which people feel committed to their organization. Effects of Strains on Performance and Commitment Figure 5-4 Application: Stress Management Assessment Stress audit - Managers ask questions about the nature of the jobs in their organization to estimate whether high stress levels may be a problem. Reducing stressors O