E-GovernanceCanithelpGovernmentsBecomeSMART.pptVIP

Administrative Corruption: How Does E-GovernmentHelp?  Subhash Bhatnagar sbhatnagar@worldbank.org Subhash@iimahd.ernet.in (Indian Institute of Management, Ahmedabad) Presentation Structure E-Government: Definition, scope, different perceptions and delivery models Administrative corruption: some generic problems Where does e-government help? Success and failure-- reduced corruption; increased transparency; better service delivery, and higher revenues. What are the critical success factors in implementing e-government? E-Government: Scope and Definition E-Government is about a process of reform in the way Governments work, share information and deliver services to external and internal clients for the benefit of both government and the citizens and businesses that they serve. E-Government harnesses information technologies such as Wide Area Networks (WAN), Internet , World Wide Web, and mobile computing by government agencies to reach out to citizens, business, and other arms of the government to: Improve delivery of services to citizensImprove interface with business and industryEmpower citizens through access to knowledge and information andMake the working of the government more efficient and effectiveThe resulting benefits could be more transparency, greater convenience, less corruption, revenue growth, and cost reduction Different Delivery Models Departments going on-line Greater departmental ownership: significant re-engineering possible Citizen visit many departments, each one may be more efficient Could be a first step in the absence of high band width network Conveniently located Service Centers Counters manned by public/private agencies Multiple services at each location: payment, licenses, certificates Can quickly move traffic from departments to service centers Requires significant coordination Self Service through a Portal one stop shop Back end computerization and Integration needed for data sharing High internet penetration; willingness