Unit Four Operator Service讲义.ppt

* 课程安排 Ⅲ Useful Sentences Ⅱ Post Introduction Ⅳ Task Practice Ⅰ Vocabulary Study Ⅰ Vocabulary Study operator n. 接线员，话务员 telephone etiquette 电话礼仪 transfer telephone call 转接电话 long-distance call 长途电话 station-to-station call 叫号电话 person-to-person call 叫人电话 IDD call 国际直拨电话 collect call 接话人付费电话 room-to-room call 内线电话 in-house call 内线电话 country code 国家号码 area code 区域号码 service directory 服务指南 put sb. through 为某人接通电话 emergent adj. 紧急的 fluent 流利的 pronounce v. 发音 well-informed adj. 消息灵通的 sightseeing n. 观光，游览 entertainment n. 娱乐 transportation n. 交通 interaction n. 协作，互动 perception n. 感觉 property n. 资产，建筑物，酒店 beneficial adj. 有益的 Ⅱ Post Introduction Ⅱ Post Introduction The Hotel Operator Although the Hotel Operator may never been,he/she serves an important part of the proper function of any successful hotel because of their frequent contact with the guesr. The operator must handle all in-house, local, and long-distance phone call. Many guests, especially business travelers, rely in the Hotel Operator for wake-up calls, and for important messages from outside callers. Operators must also be ready at all times to deal with urgent matters on behalf of the hotel or the guests. Ⅱ Post Introduction An important function of the Hotel Operator is message-taking.if a person calls for a guest, but the guest is not in his/her room, then it is essential for the operator to be diligent in recording the caller’s message for the hotel guest. It is usually best for the operator to hold the phone with his/her left hand so that he/she may write while taking the message, so as not to forget any part of the message. Important information to note will include the caller’s name, time of call, phone number, and message itself. Ⅱ Post Introduction The vast majority of telephone operator in today’s hotels spesk fluent English. Well-spoken Englis